Refund Policy
The Duck & Willow
Downend, Bristol
We aim to provide a great experience for all our guests. This policy explains how refunds are handled for bookings, events, and purchases.
Food & Drink
We do not offer refunds for food or drink once it has been prepared and served.
If there is an issue with your meal or drink, please let a member of our team know immediately and we will do our best to resolve it at the time.
Table Bookings
Standard table bookings do not require payment in advance and therefore are not subject to refunds.
If a deposit is taken for large group bookings or special occasions, this will be clearly communicated at the time of booking.
Deposits & Pre-Paid Bookings
Deposits for large tables, private hire, or special events are non-refundable unless stated otherwise at the time of booking.
In some cases, and at our discretion, deposits may be transferred to a future date if sufficient notice is given.
Events & Ticketed Nights
Tickets or pre-paid events are non-refundable unless the event is cancelled by us.
If an event is cancelled by The Duck & Willow, you will be offered a full refund or the option to transfer your booking.
Cancellations
We kindly ask that cancellations are made as early as possible.
Failure to attend a booking or late cancellations may result in the loss of any deposit paid.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
Vouchers must be used before their expiry date where applicable.
Contact Us
If you have any questions regarding this policy or believe a refund should be considered, please contact us directly and we will be happy to discuss your situation.
The Duck & Willow
Downend, Bristol
Contact details available on our website